{"id":1512,"date":"2021-12-29T11:57:19","date_gmt":"2021-12-29T08:57:19","guid":{"rendered":"https:\/\/kokvekok.com\/?p=1512"},"modified":"2021-12-29T11:58:14","modified_gmt":"2021-12-29T08:58:14","slug":"mesafeli-sozlesmelerde-cayma-hakki","status":"publish","type":"post","link":"https:\/\/kokvekok.com\/en\/mesafeli-sozlesmelerde-cayma-hakki\/","title":{"rendered":"Mesafeli S\u00f6zle\u015fmelerde Cayma Hakk\u0131"},"content":{"rendered":"
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Giri\u015f<\/strong><\/p>

\u0130nternet kullan\u0131m\u0131n\u0131n yayg\u0131nla\u015fmas\u0131 ve \u00f6deme sistemlerinin internet ortam\u0131na entegre olmas\u0131 ile birlikte, gerek i\u015fletmeler gerekse de t\u00fcketiciler internet ortam\u0131 \u00fczerinden bir\u00e7ok hizmeti ve \u00fcr\u00fcn\u00fc sat\u0131n almaktad\u0131r. Ger\u00e7ekten de zaman tasarrufu sa\u011flamas\u0131, d\u00fc\u015f\u00fck maliyetli olmas\u0131 ve daha geni\u015f kitlelere ula\u015fmas\u0131 bak\u0131m\u0131ndan elveri\u015fli olan e-ticaret sitelerinin kullan\u0131m\u0131 s\u00fcrekli olarak artmaktad\u0131r. E-ticaret sitelerinde ise, esas olarak mesafeli sat\u0131\u015f s\u00f6zle\u015fmeleri kullan\u0131lmakta olup; e-ticaret siteleri d\u0131\u015f\u0131nda uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131 durumlarda da mesafeli sat\u0131\u015f s\u00f6zle\u015fmeleri s\u00f6z konusu olacakt\u0131r. Bu yaz\u0131m\u0131zda da, g\u00fcndelik hayatta s\u0131kl\u0131kla kar\u015f\u0131m\u0131za \u00e7\u0131kan ve giderek yayg\u0131nla\u015fan mesafeli sat\u0131\u015f s\u00f6zle\u015fmeleri ile bu s\u00f6zle\u015fme t\u00fcr\u00fcnde sat\u0131c\u0131, sa\u011flay\u0131c\u0131 ve t\u00fcketicinin dikkat etmesi gereken hususlar ele al\u0131nacakt\u0131r. \u00a0<\/p>

Genel Olarak Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmeleri<\/strong><\/p>

Mesafeli s\u00f6zle\u015fmeler; sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile t\u00fcketicinin e\u015f zamanl\u0131 fiziksel varl\u0131\u011f\u0131 olmaks\u0131z\u0131n, mal veya hizmetlerin uzaktan pazarlanmas\u0131na y\u00f6nelik olu\u015fturulmu\u015f bir sistem \u00e7er\u00e7evesinde, taraflar aras\u0131nda s\u00f6zle\u015fmenin kuruldu\u011fu ana kadar ve kuruldu\u011fu an da dahil olmak \u00fczere (telefon, internet gibi) uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131n kullan\u0131lmas\u0131 suretiyle kurulan s\u00f6zle\u015fmelerdir (TKHK m.48\/1). Bu s\u00f6zle\u015fme t\u00fcr\u00fcnde taraflar fiziki olarak kar\u015f\u0131 kar\u015f\u0131ya gelmemekle birlikte; cep telefonuna g\u00f6nderilen mesajlar vas\u0131tas\u0131 ile veya e-posta, faks yoluyla kurulan s\u00f6zle\u015fmelere mesafeli s\u00f6zle\u015fmeler denilmektedir.<\/p>

T\u00fcketici, mesafeli s\u00f6zle\u015fmeyi ya da buna kar\u015f\u0131l\u0131k gelen herhangi bir teklifi kabul etmeden \u00f6nce a\u015fa\u011f\u0131da belirtti\u011fimiz hususlarda ve sipari\u015fi onayland\u0131\u011f\u0131 takdirde \u00f6deme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc alt\u0131na girece\u011fi konusunda a\u00e7\u0131k ve anla\u015f\u0131l\u0131r \u015fekilde sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan bilgilendirilir. \u00d6nemle belirtmek isteriz ki, t\u00fcketicinin bilgilendirildi\u011fine ili\u015fkin ispat y\u00fck\u00fc sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya aittir.<\/em> Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin sipari\u015finin kendisine ula\u015ft\u0131\u011f\u0131 andan itibaren taahh\u00fct edilen s\u00fcre i\u00e7inde edimini yerine getirir. Mal sat\u0131\u015flar\u0131nda bu s\u00fcre her h\u00e2l\u00fck\u00e2rda otuz g\u00fcn\u00fc ge\u00e7emez. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n bu s\u00fcre i\u00e7inde edimini yerine getirmemesi durumunda t\u00fcketici s\u00f6zle\u015fmeyi feshedebilir.<\/p>

Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi Olarak Kabul Edilmeyen \u0130\u015flemler<\/strong><\/p>

Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 2.maddesi mesafeli s\u00f6zle\u015fmelerin kapsam\u0131na ili\u015fkin bir madde olup; finansal hizmetler, otomatik makineler arac\u0131l\u0131\u011f\u0131yla yap\u0131lan sat\u0131\u015flar, halka a\u00e7\u0131k telefon vas\u0131tas\u0131yla telekom\u00fcnikasyon operat\u00f6rleriyle bu telefonun kullan\u0131m\u0131, bahis, \u00e7ekili\u015f, piyango ve benzeri \u015fans oyunlar\u0131na ili\u015fkin hizmetler, ta\u015f\u0131nmaz mallar\u0131n veya bu mallara ili\u015fkin haklar\u0131n olu\u015fumu, devri veya kazan\u0131m\u0131, konut kiralama, paket turlar, devre m\u00fclk, devre tatil, uzun s\u00fcreli tatil hizmeti ve bunlar\u0131n yeniden sat\u0131m\u0131 veya de\u011fi\u015fimi, yiyecek ve i\u00e7ecekler gibi g\u00fcnl\u00fck t\u00fcketim maddelerinin, sat\u0131c\u0131n\u0131n d\u00fczenli teslimatlar\u0131 \u00e7er\u00e7evesinde t\u00fcketicinin meskenine veya i\u015fyerine g\u00f6t\u00fcr\u00fclmesi, baz\u0131 yolcu ta\u015f\u0131ma hizmetleri s\u00f6zle\u015fmelerinde mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi h\u00fck\u00fcmleri uygulanmayaca\u011f\u0131 belirtilmi\u015ftir.<\/p>

Mesafeli S\u00f6zle\u015fmelerde Sat\u0131c\u0131 veya Sa\u011flay\u0131c\u0131n\u0131n \u00d6n Bilgilendirme Y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc<\/strong><\/p>

Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 5.maddesi h\u00fckm\u00fc gere\u011fince t\u00fcketici ile sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 aras\u0131nda mesafeli sat\u0131\u015f s\u00f6zle\u015fmesi kurulmadan \u00f6nce, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan t\u00fcketicinin bilgilendirilmesi zorunlu tutulmu\u015ftur. S\u00f6z konusu bilgilendirmenin kapsam\u0131 Y\u00f6netmeli\u011fin 5.maddesi h\u00fckm\u00fcnde belirtilmi\u015f olup, bilgilendirmenin s\u00f6zle\u015fme konusu mal veya hizmetin niteli\u011fi, mal veya hizmetin vergiler dahil toplam fiyat\u0131, \u00f6deme, teslimat, ifaya ili\u015fkin bilgiler, cayma hakk\u0131 oldu\u011fu durumlarda bu hakk\u0131n kullan\u0131m \u015fartlar\u0131 gibi konular\u0131 ihtiva etmeli ve cayma hakk\u0131n\u0131n kullan\u0131lamad\u0131\u011f\u0131 durumlarda, t\u00fcketicinin cayma hakk\u0131ndan faydalanamayaca\u011f\u0131na ya da hangi ko\u015fullarda cayma hakk\u0131n\u0131 kaybedece\u011fine ili\u015fkin bilgiyi de i\u00e7ermelidir.<\/p>

Bu bilgilendirmenin amac\u0131; mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinde taraflar\u0131n yani t\u00fcketici ve sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n kar\u015f\u0131 kar\u015f\u0131ya gelmiyor olmas\u0131 ve mesafeli s\u00f6zle\u015fmesinin konusu te\u015fkil edecek mal veya hizmeti t\u00fcketicinin somut olarak g\u00f6rmemi\u015f olmas\u0131ndan do\u011fabilecek sak\u0131ncalar\u0131 bertaraf etmektir.<\/p>

Bilgilendirme; Y\u00f6netmeli\u011fin 6.maddesi gere\u011fince sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 taraf\u0131ndan kullan\u0131lan uzaktan ileti\u015fim arac\u0131na uygun olarak en az on iki punto b\u00fcy\u00fckl\u00fc\u011f\u00fcnde, anla\u015f\u0131labilir bir dilde, a\u00e7\u0131k, sade ve okunabilir bir \u015fekilde yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile ger\u00e7ekle\u015ftirilmelidir. Di\u011fer taraftan, Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin belirtilen y\u00f6ntemlerle bilgilendirildi\u011fini kullan\u0131lan uzaktan ileti\u015fim arac\u0131na uygun olarak teyit etmesini sa\u011flamak zorundad\u0131r. Aksi halde s\u00f6zle\u015fme kurulmam\u0131\u015f say\u0131lacakt\u0131r.<\/p>

Cayma Hakk\u0131n\u0131n Tan\u0131nmad\u0131\u011f\u0131 Durumlar<\/strong><\/p>

Bununla birlikte, cayma hakk\u0131n\u0131n s\u00f6z konusu olmad\u0131\u011f\u0131 durumlar mevcut olup; bu istisnalar Y\u00f6netmeli\u011fin 15.maddesinde a\u015fa\u011f\u0131daki \u015fekilde belirtilmi\u015ftir: \u00a0<\/p>

  1. Fiyat\u0131 finansal piyasalardaki dalgalanmalara ba\u011fl\u0131 olarak de\u011fi\u015fen ve sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n kontrol\u00fcnde olmayan mal veya hizmetlere ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  2. T\u00fcketicinin istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallara ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  3. \u00c7abuk bozulabilen veya son kullanma tarihi ge\u00e7ebilecek mallar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  4. Tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olan mallardan; iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan uygun olmayanlar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  5. Tesliminden sonra ba\u015fka \u00fcr\u00fcnlerle kar\u0131\u015fan ve do\u011fas\u0131 gere\u011fi ayr\u0131\u015ft\u0131r\u0131lmas\u0131 m\u00fcmk\u00fcn olmayan mallara ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  6. Mal\u0131n tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olmas\u0131 halinde maddi ortamda sunulan kitap, dijital i\u00e7erik ve bilgisayar sarf malzemelerine ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  7. Abonelik s\u00f6zle\u015fmesi kapsam\u0131nda sa\u011flananlar d\u0131\u015f\u0131nda, gazete ve dergi gibi s\u00fcreli yay\u0131nlar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  8. Belirli bir tarihte veya d\u00f6nemde yap\u0131lmas\u0131 gereken, konaklama, e\u015fya ta\u015f\u0131ma, araba kiralama, yiyecek-i\u00e7ecek tedariki ve e\u011flence veya dinlenme amac\u0131yla yap\u0131lan bo\u015f zaman\u0131n de\u011ferlendirilmesine ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  9. Elektronik ortamda an\u0131nda ifa edilen hizmetler veya t\u00fcketiciye an\u0131nda teslim edilen gayrimaddi mallara ili\u015fkin s\u00f6zle\u015fmeler,<\/li>
  10. Cayma hakk\u0131 s\u00fcresi sona ermeden \u00f6nce, t\u00fcketicinin onay\u0131 ile ifas\u0131na ba\u015flanan hizmetler.<\/li><\/ol>

    G\u00f6r\u00fcld\u00fc\u011f\u00fc \u00fczere, t\u00fcketicinin istekleri veya ki\u015fisel ihtiya\u00e7lar\u0131 do\u011frultusunda haz\u0131rlanan mallara ili\u015fkin s\u00f6zle\u015fmelerde, \u00e7abuk bozulabilen veya son kullanma tarihi ge\u00e7ebilecek mallar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmelerde, tesliminden sonra ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsurlar\u0131 a\u00e7\u0131lm\u0131\u015f olan mallardan; iadesi sa\u011fl\u0131k ve\u00a0hijyen\u00a0a\u00e7\u0131s\u0131ndan uygun olmayanlar\u0131n teslimine ili\u015fkin s\u00f6zle\u015fmelerde t\u00fcketicinin cayma hakk\u0131 bulunmamaktad\u0131r. Hal b\u00f6yle iken, iadesi sa\u011fl\u0131k ve hijyen a\u00e7\u0131s\u0131ndan sorun olu\u015fturmayan ambalaj, bant, m\u00fch\u00fcr, paket gibi koruyucu unsur bar\u0131nd\u0131ran mallar\u0131 konu alan mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinde t\u00fcketicinin cayma hakk\u0131 mevcut olmal\u0131d\u0131r.<\/p>

    T\u00fcketicinin Cayma Hakk\u0131n\u0131 Kullan\u0131m \u015eartlar\u0131<\/strong><\/p>

    T\u00fcketici, 14 g\u00fcn i\u00e7inde herhangi bir gerek\u00e7e g\u00f6stermeksizin ve cezai \u015fart \u00f6demeksizin s\u00f6zle\u015fmeden cayma hakk\u0131na sahiptir. Cayma hakk\u0131 s\u00fcresi, hizmet ifas\u0131na ili\u015fkin s\u00f6zle\u015fmelerde s\u00f6zle\u015fmenin kuruldu\u011fu g\u00fcn; mal teslimine ili\u015fkin s\u00f6zle\u015fmelerde ise t\u00fcketicinin veya t\u00fcketici taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin mal\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn ba\u015flar. Ancak t\u00fcketici, s\u00f6zle\u015fmenin kurulmas\u0131ndan mal\u0131n teslimine kadar olan s\u00fcre i\u00e7inde de cayma hakk\u0131n\u0131 kullanabilir. Cayma hakk\u0131 s\u00fcresinin belirlenmesinde; tek sipari\u015f konusu olup ayr\u0131\u00a0ayr\u0131\u00a0teslim edilen mallarda, t\u00fcketicinin veya t\u00fcketici taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin son mal\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn, birden fazla par\u00e7adan olu\u015fan mallarda, t\u00fcketicinin veya t\u00fcketici taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin son par\u00e7ay\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn, belirli bir s\u00fcre boyunca mal\u0131n d\u00fczenli tesliminin yap\u0131ld\u0131\u011f\u0131 s\u00f6zle\u015fmelerde, t\u00fcketicinin veya t\u00fcketici taraf\u0131ndan belirlenen \u00fc\u00e7\u00fcnc\u00fc ki\u015finin ilk mal\u0131 teslim ald\u0131\u011f\u0131 g\u00fcn esas al\u0131n\u0131r. S\u00f6zle\u015fme konusu mal\u0131n sat\u0131c\u0131 taraf\u0131ndan ta\u015f\u0131y\u0131c\u0131ya teslimi ise t\u00fcketiciye yap\u0131lan teslim olarak kabul edilmemektedir.<\/p>

    Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019ne g\u00f6re cayma hakk\u0131n\u0131n kullan\u0131ld\u0131\u011f\u0131na dair bildirimin cayma hakk\u0131 s\u00fcresi dolmadan, yaz\u0131l\u0131 olarak veya kal\u0131c\u0131 veri saklay\u0131c\u0131s\u0131 ile sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya y\u00f6neltilmesi gerekli olup, T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019da \u00f6ng\u00f6r\u00fclmeyen bu \u015feklin, y\u00f6netmelikle ge\u00e7erlilik \u015fekli olarak \u00f6ng\u00f6r\u00fclm\u00fc\u015f olmas\u0131 hukuk ile ba\u011fda\u015fmamaktad\u0131r.<\/p>

    TKHK\u2019de cayma iradesinin y\u00f6netilmesinin \u015fekline ili\u015fkin bir h\u00fck\u00fcm \u00f6ng\u00f6r\u00fclmedi\u011fi hususu sakl\u0131 kalmak kayd\u0131yla, cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131nda t\u00fcketici,\u00a0Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesi Y\u00f6netmeli\u011fi\u2019nin Ek\u2019inde yer alan formu kullanabilece\u011fi gibi cayma karar\u0131n\u0131 bildiren a\u00e7\u0131k bir beyanda da bulunabilir. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin bu formu doldurabilmesi veya cayma beyan\u0131n\u0131 g\u00f6nderebilmesi i\u00e7in internet sitesi \u00fczerinden se\u00e7enek de sunabilir.\u00a0\u00a0\u0130nternet sitesi \u00fczerinden t\u00fcketicilere cayma hakk\u0131 sunulmas\u0131 durumunda sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicilerin iletmi\u015f oldu\u011fu cayma taleplerinin kendilerine ula\u015ft\u0131\u011f\u0131na ili\u015fkin teyit bilgisini t\u00fcketiciye derhal iletmek zorundad\u0131r.<\/p>

    Y\u00f6netmelikle sesli ileti\u015fim yoluyla yap\u0131lan sat\u0131\u015flarda di\u011fer sat\u0131\u015f y\u00f6ntemlerinden farkl\u0131 olarak, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131; Y\u00f6netmelik Ek\u2019inde yer alan formu en ge\u00e7 mal teslimine veya hizmet ifas\u0131na kadar t\u00fcketiciye g\u00f6ndermekle y\u00fck\u00fcml\u00fc k\u0131l\u0131nm\u0131\u015ft\u0131r. Cayma hakk\u0131n\u0131n kullan\u0131m\u0131na ili\u015fkin ispat y\u00fck\u00fc t\u00fcketiciye aittir. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 mal\u0131 kendisinin geri alaca\u011f\u0131na dair bir teklifte bulunmad\u0131k\u00e7a, t\u00fcketici cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin bildirimi y\u00f6neltti\u011fi tarihten itibaren on g\u00fcn i\u00e7inde mal\u0131 sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya ya da yetkilendirmi\u015f oldu\u011fu ki\u015fiye<\/strong> geri g\u00f6ndermek zorundad\u0131r.<\/p>

    Di\u011fer taraftan, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, cayma hakk\u0131 konusunda t\u00fcketicinin bilgilendirildi\u011fini ispat etmekle y\u00fck\u00fcml\u00fc olup, t\u00fcketici, cayma hakk\u0131 konusunda gerekti\u011fi \u015fekilde bilgilendirilmezse, cayma hakk\u0131n\u0131 kullanmak i\u00e7in on d\u00f6rt g\u00fcnl\u00fck s\u00fcreyle ba\u011fl\u0131 de\u011fildir. Bu s\u00fcre her hal\u00fckarda cayma s\u00fcresinin bitti\u011fi tarihten itibaren bir y\u0131l sonra sona erer. Cayma hakk\u0131 konusunda gerekti\u011fi \u015fekilde bilgilendirmenin bir y\u0131ll\u0131k s\u00fcre i\u00e7inde yap\u0131lmas\u0131 halinde, on d\u00f6rt g\u00fcnl\u00fck cayma hakk\u0131 s\u00fcresi, bu bilgilendirmenin gere\u011fi gibi yap\u0131ld\u0131\u011f\u0131 g\u00fcnden itibaren i\u015flemeye ba\u015flar.<\/p>

    Cayma Hakk\u0131n\u0131n Kullan\u0131m\u0131n\u0131n Hukuki Sonu\u00e7lar\u0131<\/strong><\/p>

    Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, t\u00fcketicinin cayma hakk\u0131n\u0131 kulland\u0131\u011f\u0131na ili\u015fkin bildirimin kendisine ula\u015ft\u0131\u011f\u0131 tarihten itibaren on d\u00f6rt g\u00fcn i\u00e7inde, varsa mal\u0131n t\u00fcketiciye teslim masraflar\u0131 da\u00a0dahil\u00a0olmak \u00fczere tahsil edilen t\u00fcm \u00f6demeleri iade etmekle y\u00fck\u00fcml\u00fcd\u00fcr<\/strong>. Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131, bu kapsamda yapmas\u0131 gereken geri \u00f6demeleri, t\u00fcketicinin sat\u0131n al\u0131rken kulland\u0131\u011f\u0131 \u00f6deme arac\u0131na uygun bir \u015fekilde ve t\u00fcketiciye herhangi bir masraf veya y\u00fck\u00fcml\u00fcl\u00fck getirmeden tek seferde yapmak zorundad\u0131r.<\/p>

    Teslim Edilen Mal\u0131n Ayn\u0131 Zamanda Ay\u0131pl\u0131 Olmas\u0131 Durumu<\/strong><\/p>

    T\u00fcketiciye teslim edilmi\u015f olan mal\u0131n ay\u0131pl\u0131 olmas\u0131 halinde T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanunu\u2019nun 11.maddesi h\u00fckm\u00fcne dayanarak \u015fartlar ger\u00e7ekle\u015fmi\u015f oldu\u011fu takdirde s\u00f6zle\u015fmeden d\u00f6nebilir. Ancak TKHK\u2019nin h\u00fck\u00fcm bulunmayan hallerde genel h\u00fck\u00fcmlere gidilece\u011fine ili\u015fkin 83.maddesi h\u00fckm\u00fc kar\u015f\u0131s\u0131nda t\u00fcketici her ay\u0131p halinde d\u00f6nme hakk\u0131n\u0131 kullanamayacakt\u0131r. TBK\u2019nin 227.maddesi; \u201cAl\u0131c\u0131n\u0131n, s\u00f6zle\u015fmeden d\u00f6nme hakk\u0131n\u0131 kullanmas\u0131 h\u00e2linde, durum bunu hakl\u0131 g\u00f6stermiyorsa h\u00e2kim, sat\u0131lan\u0131n onar\u0131lmas\u0131na veya sat\u0131\u015f bedelinin indirilmesine karar verebilir\u201d h\u00fckm\u00fcn\u00fc havi olup, bundan bahisle t\u00fcketicinin her ay\u0131p halinde s\u00f6zle\u015fmeden d\u00f6nmesi m\u00fcmk\u00fcn olmayaca\u011f\u0131ndan, herhangi bir sebep belirtmeksizin cayma hakk\u0131na sahip olan t\u00fcketicinin, mesafeli sat\u0131\u015f s\u00f6zle\u015fmesine konu mal\u0131n ay\u0131pl\u0131 olmas\u0131 ile kar\u015f\u0131 kar\u015f\u0131ya kalmas\u0131 halinde cayma hakk\u0131n\u0131 kullanmas\u0131 daha isabetli olacakt\u0131r.<\/p>

    Sonu\u00e7<\/strong><\/p>

    G\u00f6r\u00fcld\u00fc\u011f\u00fc \u00fczere, kanun koyucu kullan\u0131m\u0131 geni\u015f kitlelere ula\u015fan mesafeli sat\u0131\u015f s\u00f6zle\u015fmelerinde sat\u0131c\u0131, sa\u011flay\u0131c\u0131 ve t\u00fcketicinin konumunu ve uymas\u0131 gereken esaslar\u0131 belirlemi\u015ftir. Bu noktada, sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131n\u0131n t\u00fcketiciye bilgilendirme sa\u011flamas\u0131 ve bu bilgilendirmede kanunen bulunmas\u0131 gereken hususlar\u0131n bulunmas\u0131 \u00f6nem arz etmektedir. Zira, sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131n\u0131n t\u00fcketiciye bu bilgilendirmeyi sa\u011flamamas\u0131 halinde t\u00fcketicinin cayma hakk\u0131n\u0131 on d\u00f6rt g\u00fcnl\u00fck s\u00fcreyle ba\u011fl\u0131 olmaks\u0131z\u0131n kullanabilecektir. Bu sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131 i\u00e7in olduk\u00e7a ciddi bir yapt\u0131r\u0131m olup; t\u00fcketici cayma hakk\u0131 s\u00fcresi i\u00e7inde \u00fcr\u00fcn\u00fc kullansa dahi ola\u011fan de\u011fi\u015fiklik ve bozulmalardan sorumlu olmayacakt\u0131r. Hal b\u00f6yle iken, mesafeli sat\u0131\u015f s\u00f6zle\u015fmelerini kullanan sat\u0131c\u0131 ve sa\u011flay\u0131c\u0131lar\u0131n kanunun zorunlu tuttu\u011fu \u015fartlara uymas\u0131, bu \u015fartlara uyumun sa\u011flanmas\u0131nda hukuk b\u00fcrolar\u0131ndan destek almas\u0131 zararlar\u0131n \u00f6nlenmesi ad\u0131na zaruridir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Giri\u015f \u0130nternet kullan\u0131m\u0131n\u0131n yayg\u0131nla\u015fmas\u0131 ve \u00f6deme sistemlerinin internet ortam\u0131na entegre olmas\u0131 ile birlikte, gerek i\u015fletmeler gerekse de t\u00fcketiciler internet ortam\u0131 \u00fczerinden bir\u00e7ok hizmeti ve \u00fcr\u00fcn\u00fc sat\u0131n almaktad\u0131r. Ger\u00e7ekten de zaman tasarrufu sa\u011flamas\u0131, d\u00fc\u015f\u00fck maliyetli olmas\u0131 ve daha geni\u015f kitlelere ula\u015fmas\u0131 bak\u0131m\u0131ndan elveri\u015fli olan e-ticaret sitelerinin kullan\u0131m\u0131 s\u00fcrekli olarak artmaktad\u0131r. E-ticaret sitelerinde ise, esas olarak mesafeli […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[17],"tags":[],"class_list":["post-1512","post","type-post","status-publish","format-standard","hentry","category-tuketici-hukuku"],"_links":{"self":[{"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/posts\/1512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/comments?post=1512"}],"version-history":[{"count":4,"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/posts\/1512\/revisions"}],"predecessor-version":[{"id":1516,"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/posts\/1512\/revisions\/1516"}],"wp:attachment":[{"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/media?parent=1512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/categories?post=1512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kokvekok.com\/en\/wp-json\/wp\/v2\/tags?post=1512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}